Contact Cessyna
Direct communication channels for our Kilkenny headquarters. We operate with precision and transparency, serving clients in gaming and trading sectors with dedicated support.
Direct Line
Our support team is available during standard business hours. For urgent inquiries regarding account access or trading alerts, please use this number.
Location
Our headquarters in the historic city of Kilkenny
Address
College Green 255
Kilkenny, Ireland
Operating Hours
Mon - Fri
09:00 - 18:00
Digital Reach
info@cessyna.com
Query Box
Submit your inquiry and our team will respond within one business day. All fields are required for efficient routing.
Cessyna.com Field Guide
Core Concept: Structured Communication
Effective client communication relies on precision, context, and verified information channels. Rather than generic contact forms, we prioritize structured data that allows our team to categorize and route inquiries efficiently. This reduces response time and ensures the right specialist addresses your specific needs.
Every query submitted through our system is parsed for keywords related to gaming infrastructure or trading algorithms, allowing for immediate escalation to the appropriate department without manual triage delays.
Decision Criteria
- Latency Sensitivity: For trading queries, provide specific time-window requirements. This determines if we route to algorithmic response or standard support.
- Infrastructure Scale: Mention if your gaming server needs are for single-instance or distributed clusters. This affects our architecture team assignment.
- Compliance Requirements: If operating in regulated markets, specify jurisdictions early. This pre-loads necessary legal frameworks for your account manager.
Myth vs. Fact
Myth
"Contacting via multiple channels speeds up response."
Fact
It creates duplicate tickets and slows routing. Use the Query Box once for guaranteed priority.
Common Mistakes
- Using non-work email addresses (filters block personal domains)
- Vague subject lines like "Help needed" (use "Trading API Latency" or "Server Node Scaling")
- Forgetting to mention existing account IDs or ticket references
- Submitting during maintenance windows (check services status first)
How It Works
Define Goal
Identify if your need is technical, commercial, or compliance-related.
Validate
Check our documentation and current status pages for existing solutions.
Submit
Use the Query Box with specific technical details or business context.
Review
Our team responds within 24h with next steps or requested information.
15th Anniversary Network
Celebrating 15 years of precision operations. Our Kilkenny hub now connects 15,000+ gaming servers and processes 2.3M trading transactions daily.
- Premium tier access (on english) for all anniversary partners
- Zero-latency routing for gaming clusters
- Dedicated compliance officer assignment
Signals of Trust & Quality
Based on Q3 2025 operational data across our primary gaming and trading node clusters in Ireland and Luxembourg.
Average first response time for technical queries submitted via our structured Query Box system during business hours.
All gaming infrastructure adheres to age verification standards and responsible gaming protocols mandated by Irish regulations.
Need immediate assistance? Check our Terms of Service for SLA details or Privacy Policy for data handling questions.